Privacy Policy

Unnatel Technologies ("we", "our", "us") operates the Unnascan application and related services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have.

We may collect and process the following categories of information when you use our services:

• Contact and account identifiers: phone numbers, account IDs, merchant identifiers.
• Transaction data: amounts, reference numbers, payment status, timestamps and related metadata.
• Device & diagnostics: device model, OS version, app logs, IP address for security and performance.
• Usage data: features used, timestamps, and analytics to improve the product.

• To process and verify payments and transactions, including integrations with mobile money providers (for example M-PESA).
• To detect and prevent fraud, abuse, and unauthorized activity.
• To provide customer support and respond to inquiries.
• To improve application functionality, reliability, and user experience.
• To comply with legal, regulatory, and security obligations.

We do not sell your personal data. We may share information with:

• Payment service providers (for example Safaricom M-PESA) to process transactions.
• Government agencies, regulators, or law enforcement when required by law.
• Trusted service providers who support our systems under confidentiality obligations.

We implement reasonable technical and organizational measures to protect your information, including:

• Encrypted HTTPS connections and secure servers.
• Access controls and authentication mechanisms.
• Monitoring, logging, and incident response processes.

Note: while we take strong precautions, no method of transmission or storage is completely secure.

We retain information only as long as necessary to:

• Provide application services and support.
• Comply with legal and regulatory requirements.
• Resolve disputes and enforce agreements.

Under applicable data protection laws (including the Kenya Data Protection Act, 2019), you may have rights such as:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where applicable.
• Object to certain processing activities.

To exercise these rights, contact us using the details in the Contact section below.

We may use cookies and similar technologies for analytics, security, and to improve user experience. You can control cookie preferences through your device or browser settings.

We may update this Privacy Policy from time to time. We will post changes on this page and update the effective date. Significant changes will be communicated through our app or other channels when appropriate.

Unnatel Technologies
Kenya

Email: unnatel2021@gmail.com

If you have questions about this policy or wish to exercise your data rights, please contact us at the address above.

For terms of use, payment processing rules, and other legal terms, please review our Terms & Conditions.